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1. Introduction

Imagination Station Indoor Playground (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or using our services.

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2. Information We Collect

Personal Identification Information

We may collect personal information such as:

• Name

• Phone number

• Email address

• Home address

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Child-Related Information (When Applicable)

For birthday parties or special programs, we may collect:

• Child’s name

• Age

• Party details

• Emergency contact information

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Usage Data

We automatically collect information about your interactions with our website, including:

• Pages visited

• Time spent on the site

• Click behavior

• Browser information

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Other Information

We may also collect:

• IP address

• Login details (if applicable)

• Account preferences

• Payment information (including credit card details when a purchase is made)

• Feedback, reviews, or comments submitted through our website

• Contact messages or service inquiries

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3. How We Collect Information

We collect information in several ways:

• When you submit a form, request information, or complete a booking

• When you register for a birthday party or event

• When you make a purchase or transaction on our website

• Through cookies, analytics tools, and tracking technologies used to measure website performance and user behavior

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Our website may use software tools to measure session information, such as page response times, length of visits, and interaction data.

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4. Why We Collect Information

We collect both personal and non-personal information for these purposes:

• To provide, operate, and improve our services

• To process bookings, reservations, and payments

• To offer customer assistance and respond to inquiries

• To send service updates, event reminders, or important notifications

• To create aggregated statistical data to improve user experience and service quality

• To comply with legal, regulatory, and safety requirements

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5. How We Store, Use, Share, and Disclose Your Information

Our website is hosted on the Wix.com platform. Your data may be stored through Wix’s secure data storage, databases, and general applications. Wix stores your information on secure servers behind a firewall.

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All direct payment gateways offered through Wix comply with PCI-DSS (Payment Card Industry Data Security Standards), ensuring the safe handling of credit card and payment information.

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We do not sell your personal information. We may share your data only when required by law, to protect our legal rights, or to complete a requested service.

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6. Communication

We may contact you to:

• Confirm bookings or reservations

• Update you about your account or payments

• Respond to customer service requests

• Send reminders related to birthday parties or events

• Resolve disputes or troubleshoot issues

• Notify you about promotions, updates, or policy changes

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We may communicate via email, phone, text messages, or postal mail.

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7. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we maintain industry-standard safeguards to protect your data.

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8. Your Rights

You have the right to:

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Access & Correction:
Request access to the personal information we hold or request corrections to inaccurate data.

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Opt-Out:
Opt out of receiving promotional or marketing communications at any time.

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To exercise these rights, please contact us using the information provided below.

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9. Changes to This Policy

We may update this Privacy Policy periodically to reflect new practices or legal requirements. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

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Email:

info@imaginationindoorplayground.com

Phone:

[(310) 901-1358

Address: 

8605 Santa Monica Blvd. West Hollywood, 90069

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By using our website or services, you consent to the terms outlined in this Privacy Policy.

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11. Cookies

Our website uses cookies to enhance user experience. Cookies help us understand how visitors interact with our site and support website functionality. Please review the table below (or our Cookies Policy page, if available) for a detailed description of the cookies we use and their purposes.