Terms & Conditions for
Imagination Station Indoor Playground
Effective Date: November 1 2025

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Welcome to Imagination Station Indoor Playground (“we,” “us,” “our”). By accessing our website, booking a service, or visiting our facility, you agree to the following Terms and Conditions. Please read them carefully.

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1. General Use of Our Facility

Imagination Station Indoor Playground is a family-friendly environment designed for children, parents, babysitters, and kids’ caretakers. By entering our facility, you agree to:

• Follow all posted rules and staff instructions

• Supervise all children in your care unless the child is participating in a staff-led program or party

• Ensure all children and adults wear socks at all times inside the play area

• Use all equipment safely and appropriately

Failure to follow these rules may result in removal from the facility without refund.

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2. Liability Waiver

Entry into the facility constitutes acceptance of our Liability Waiver. By visiting Imagination Station Indoor Playground, you acknowledge and accept the inherent risks associated with physical play.

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You agree that:

• You assume full responsibility for any child in your care

• You release Imagination Station Indoor Playground, its owners, employees, and affiliates from all claims related to injury, accidents, or property damage

• You authorize staff to obtain emergency medical care if needed and accept responsibility for related costs

• The facility is not responsible for lost, stolen, or damaged belongings

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If you do not agree to the waiver, please do not enter the facility.

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3. Health & Safety Policies

To ensure a safe environment for all guests:

• Socks are required for all children and adults—no exceptions

• No outside shoes allowed in play zones

• No sick children or adults permitted inside the facility

• No rough play, running in restricted areas, or misuse of equipment

• Food and drinks are only allowed in designated areas

We reserve the right to deny entry or ask guests to leave if safety rules are not followed.

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4. Admission & Payment Policies

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General Admission

Admission fees must be paid before entering the play area. Prices are subject to change without notice.

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Punch Cards & Game Cards

Punch cards are non-refundable and non-transferable. Lost cards cannot be replaced.
Game card credits (“Flames”) have no cash value and are non-refundable.

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Birthday Parties & Event Reservations

To reserve a party:

• A non-refundable deposit is required

• Final payment is due on or before the event date

• Minimum of 10 children per package unless otherwise stated

• Additional adults or children may incur extra fees

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Changes or cancellations must be requested in writing. Deposits are non-refundable under all circumstances.

We reserve the right to modify guest counts, space allocation, or party timing based on safety and capacity limits.

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5. Website Use

By using our website, you agree not to:

• Copy, reproduce, or distribute website content without written permission

• Attempt to gain unauthorized access to the site or its servers

• Use the website for fraudulent or unlawful purposes

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We make reasonable efforts to keep the information on the website accurate, but we do not guarantee completeness or error-free content.

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6. Online Bookings & Transactions

When booking through our website:

• You must provide accurate information

• You authorize Imagination Station to process your payment

• You agree that all sales, deposits, and reservations are final unless otherwise stated

We may cancel bookings due to system errors, safety concerns, or policy violations.

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7. Communication

By providing your contact information, you agree that we may contact you for:

• Booking confirmations

• Event updates

• Payment reminders

• Safety or policy notices

• Promotional offers (you may opt out at any time)

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Communication may occur via email, phone, text message, or postal mail.

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8. Prohibited Conduct

While inside the facility or using our services, you agree NOT to:

• Engage in unsafe or harmful behavior

• Bring weapons, illegal substances, or hazardous items

• Harass, threaten, or behave aggressively toward other guests or staff

• Engage in photography or videography of other families without consent

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We reserve the right to remove any person violating these conditions.

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9. Intellectual Property

All logos, trademarks, text, images, and website content are the property of Imagination Station Indoor Playground. Unauthorized use is strictly prohibited.

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10. Policy Updates

We may update these Terms and Conditions at any time. Changes will be posted on our website with a revised effective date. Continued use of our facility or website indicates acceptance of the updated terms.

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11. Contact Information

If you have questions regarding these Terms and Conditions, please contact us:

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Email: info@imaginationindoorplayground.com

Phone: (866) 367-3861

Address:
8605 Santa Monica Blvd.
West Hollywood, CA 90069

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By visiting our facility or using our website, you agree to these Terms and Conditions.